All the orders will be prepared and shipped from the Magdalen Islands (G4T 3G1) and since we are a little far away from the continent, geographically, it’s possible that your package will take a little more time to get to you. Yes, your soaps are going on a boat ride!
We will do everything as fast as we can and our general process time should be within 72 hours (business days). In certain exceptional cases, out of our control (storms, cover-19 or rush periods), it may take us 7 to 10 business days to process orders. From January to the end of April, shipping will be done every Friday only.
ADDRESS: make sure that your address is complete here in your account and also over on Paypal. If a package cannot be delivered because the address is not complete, we will not assume the charges related to its return to us. You will be reimbursed, minus the costs related to the return of your parcel to us, via Canada Post.
CANADIAN orders will be shipped via Canada Post.
Parcels sent via Xpresspost in Canada will be delivered within 3 business days, will include 100$ liability coverage and we can provide a tracking number upon request. Please contact us if you would like your tracking number.
Regular Parcels in Canada will take 2 to 9 business days to be delivered. They don’t include liability coverage, but we will be provided a tracking number. Please contact us if you would like your tracking number within 24 h. Take note that if you choose Small Paket Air, no tracking number will be available and we will not be responsible for lost or damaged parcels.
UNITED-STATES orders will be shipped via USPS. Buyer is responsible for any additional tax, duty fees or charges generated by importing to USA. A package shipped from Canada to the USA can take up to 21 business days to reach it's final destination once it leaves our facility.
INTERNATIONAL orders. Please take note that we are not able to ship outside of North America due to our insurance policy.
Depending on your country, it is your responsibility to make sure that you are allowed to import the ingredients that are listed in our products, according to cosmetic regulations in your country. We will not be held responsible for non-delivered items or packages held at customs.