PLEASE TAKE THE TIME TO READ CAREFULLY OUR « TERMS OF USE ».

La Fille de la Mer, Savonnerie Artisanale inc. reserves the right to change or modify these terms of use at any time.

At any time, we reserve the right to cancel an order at our discretion. In this case, you will receive a full refund.

All our prices are in Canadian Dollar and do not include taxes. Applicable taxes will be added to you cart, at check out.

 

Shipping

 All the orders will be prepared and shipped from the Magdalen Islands (G4T 3G1) and since we are a little far away from the continent, geographically, it’s possible that your package will take a little more time to get to you. Yes, your soaps are going on a boat ride!

 We will do everything as fast as we can and our general process time should be within 72 hours (business days). In certain exceptional cases, out of our control (storms, covid-19 or rush periods), it may take us up to 7 business days to process orders. From January to the end of April, shipping will be done every Friday only.

ADDRESS: make sure that your address is complete here in your account and also over on Paypal. If a package cannot be delivered because the address is not complete, we will not assume the charges related to its return to us. You will be reimbursed, minus the costs related to the return of your parcel to us, via Canada Post.  

 CANADIAN orders will be shipped via Canada Post.

 Parcels sent via Xpresspost in Canada will be delivered within 3 business days, will include 100$ liability coverage and we can provide a tracking number upon request. Please contact us if you would like your tracking number within 24 h.

Regular Parcels in Canada will take 2 to 9 business days to be delivered. They don’t include liability coverage, but you may request a tracking number. Please contact us if you would like your tracking number.

 UNITED-STATES orders will be shipped via USPS. Buyer is responsible for any additional tax, duty fees or charges generated by importing to USA.  A package shipped from Canada to the USA can take up to 21 business days to reach it's final destination once it leaves our facility. Take note that if you choose Small Paket Air, no tracking number will be available and we will not be responsible for lost or damaged parcels.

 INTERNATIONAL orders. Please take note that we are not able to ship outside of North America due to our insurance policy.

 Depending on your country, it is your responsibility to make sure that you are allowed to import the ingredients that are listed in our products, according to cosmetic regulations in your country. We will not be held responsible for non-delivered items or packages held at customs.

 

Cancellations, Exchanges & Returns

 If you change your mind and want to cancel your order, we cannot guarantee that we will be able to do so. If your order has been processed for shipping, we will not be able to offer a refund. Due to the hygienic nature of our products, we are unable to accept returns. We want all of our valuable customers to be satisfied, and we ask you to contact us within 14 days after you have received your order, may there be any problem. Please specify your order number and a brief description of the problem (error or missing items). If we judge that we are responsible for a mistake, we will contact you with further details and provide you with a return form.

 

Allergies

 We live in a world where allergens are more and more present; therefor we cannot guarantee that our soap or any other products is appropriate for your skin type. We recommend that you perform an allergy test by washing the inside of your arm & hands or applying the product to this area for a couple days. 24 to 48 hours should be ok. If irritation, redness or rash occurs, discontinue use immediately. Our products are for external use only.

*All our products may have been in contact with potential allergens. If you have severe allergies, please contact us prior to using our products.

Note that all ingredients are listed in International Nomenclature (INCI) as required by Health Canada and the Canadian cosmetic law. If you need to know the meaning of an ingredient, you may contact us or do a quick search on internet to get the INCI English translation.

General Data Protection Regulation

see related section on our website.